Privacy Policy

Dyonda is a digital legacy platform that helps individuals organize important information about their digital lives, trusted contacts, devices, and personal wishes.

When you create an account, we may collect:

We also automatically collect:

• Name
• Email address
• Phone number
• Password (encrypted)
• Trusted contact information
• Device information
• Digital account information
• Legacy planning information
• Subscription information
• Billing information (processed securely through Stripe)

• IP address
• Browser type
• Device information
• Usage analytics
• Log information

Information collected for post-death access requests — When a trusted contact requests access following a user's death, Dyonda may collect:

• The trusted contact's Dyonda account information
• A death certificate
• Requester identity-verification information
• Information needed to confirm the relationship between the requester and the original user
• Records related to the request, review, approval, rejection, and delivery of authorized information

This information is collected only to verify the request, prevent fraud, resolve disputes, provide authorized access, and comply with applicable legal obligations.

Dyonda is not a general file-storage service or password manager. As part of your digital legacy plan, Dyonda does not normally collect or require:

• Photos
• Videos
• General documents
• Passwords for your online accounts
• Banking credentials
• Social Security numbers
• Biometric information

Death certificates and identity-verification documents submitted as part of a post-death access request are a limited exception. These documents are collected only when necessary to verify and process the request.

Dyonda may store a device unlock code when the original user intentionally chooses to include it in their plan. Dyonda does not store passwords for email, social-media, banking, or other online accounts.

Your information is used only to:

• Provide our services
• Improve user experience
• Secure your account
• Process subscriptions
• Send account notifications
• Send annual reminders
• Respond to customer support requests
• Connect trusted contacts with the email addresses designated by original users
• Verify death certificates and requester identities
• Review, approve, reject, or investigate post-death access requests
• Provide approved trusted contacts with access to information specifically assigned to them
• Prevent fraud, impersonation, and unauthorized access
• Maintain records of verification and access activity

We do not sell your personal information.

We implement industry-standard security measures including:

• Encryption in transit (TLS)
• Encrypted databases
• Secure authentication
• Role-based access
• Limited employee access

While no system is 100% secure, we continuously work to protect your information.

Dyonda is designed to restrict access to personal legacy information.

While a user is alive, trusted contacts cannot view that user's protected information. Adding someone as a trusted contact does not give that person immediate access.

• Each trusted contact must create or use their own Dyonda account with the email address designated by the original user. The trusted contact must not use or attempt to access the original user's login credentials.
• Following a user's death, a trusted contact may submit a death certificate and any additional verification information requested by Dyonda through their own account. Authorized Dyonda personnel may review the submitted verification documents and request information without needing to browse the original user's protected legacy content.
• After Dyonda verifies and approves the request, system-level processes make only the information assigned to that trusted contact available inside the trusted contact's own Dyonda account.
• Verification of a user's death does not give every trusted contact access to the complete account. Each approved contact can access only the information the original user designated for that person.
• Dyonda may delay, reject, suspend, or investigate a request when documentation is incomplete, inconsistent, fraudulent, disputed, or insufficient to verify the user's death or the requester's identity.
• Authorized infrastructure and service providers may process limited information when necessary to operate, secure, maintain, or support Dyonda, subject to their applicable contractual and privacy obligations.

Users may identify trusted contacts and decide what information each contact is authorized to receive.

Adding a trusted contact does not provide that person with immediate access to the user's protected information. Trusted contacts cannot access the protected plan while the original user is alive.

To receive post-death access, a trusted contact must create or use their own Dyonda account with the email address designated by the original user. They must submit the required verification documents through their account.

After Dyonda verifies the user's death and approves the request, only the information assigned to that trusted contact becomes available inside the contact's own Dyonda account. Users are responsible for keeping their trusted contacts, email addresses, assignments, and permissions accurate and current.

We may use trusted providers including:

• Stripe (payments)
• Authentication providers
• Cloud hosting services
• Email delivery services
• Analytics providers

These providers have their own privacy policies.

Your information remains in your account until:

• You delete it
• You request deletion
• Your account is permanently closed

Dyonda may retain death certificates, identity-verification information, request records, and access logs for as long as reasonably necessary to review requests, prevent fraud, resolve disputes, maintain security, and comply with applicable legal obligations.

Certain billing records may be retained when required by law.

You may:

• Access your information
• Update your information
• Export your information
• Delete your account
• Request deletion of personal data

To exercise these rights, contact us at:

Dyonda is intended for individuals 18 years or older.

If you access Dyonda from outside the United States, your information may be processed in the United States.

We may update this Privacy Policy periodically.

Material changes will be communicated through the platform or by email.

Privacy Questions